Find the right contact for your enquiry
For your membership: General enquiries, membership information, subscription renewals, resignations, reinstatement, and verification requests.
For your exams: Exam booking enquiries, exam exemptions, exam counselling, mutual recognition agreements, individual recognition of qualifications, and transfer of prior learning.
Please find specific department enquiries by selecting from the below:
Continuing Professional Development (CPD)
For all CPD-related queries, CPD/Reflective Practice requirements, Non-Practising Status, and CPD Declarations.
Professional skills
For queries relating to Professional Skills Training content, including licensing material.
For queries relating to booking Professional Skills Stage 1 and 2, please contact Member Services. For all other Stage 2 queries, please contact the Assessments team.
IFoA mentoring programme
Information and guidance on the IFoA mentoring programme.
Library services, historical collections and archives
For enquiries relating to library print and electronic resources, historical collections on actuarial science, and archives of the profession, library loans, and access to library e-books for IFoA examinations.
Journals
For enquiries relating to Annals of Actuarial Science, British Actuarial Journal and IFoA Longevity Bulletin.
E-shop enquiries
For all enquiries and orders purchased via the IFoA E-shop.
For enquiries relating to IFoA webinars, events, conferences and New Qualifier ceremonies. You can also get in touch to discuss sponsorship or exhibition opportunities.
Engagement Team
Information and guidance on all unpaid volunteering opportunities at the IFoA.
Professional Communities
Information and guidance on working party research and the sessional meeting programme
Beijing
Room 512, 5/F Block A, Landgentbldg Center
No. 20 East Middle 3rd Ring Road
Chaoyang District
Beijing 100022
People鈥檚 Republic of China
Malaysia
Arcc Spaces
Level 30, Vancouver suite
The Gardens North Tower
Lingkaran Syed Putra, 59200
Kuala Lumpur
Singapore
Pacific Tech Centre
1 Jln Kilang Timor
#06-01
Singapore, 159303
Disciplinary enquiry
For information about the IFoA's disciplinary processes and how to make a complaint about a member.
Regulation
Queries in relation to the IFoA鈥檚 professional standards and guidance
Diversity, equity and inclusion
For enquiries related to our Diversity, Equity and Inclusion Strategy and related activity
Practising Certificates
For all enquiries relating to IFoA Practising Certificates, to assist current Practising Certificate holders and for guidance on applying for a Practising Certificate
For enquiries relating to the IFoA's governance, Council (including nominations and elections) and IFoA Board.
The 桃子视频 (IFoA) is committed to providing a high-quality service
From time to time we may not always get everything right. By reviewing and investigating any concerns raised, including any formal complaints, and by taking prompt corrective action where necessary, we seek to learn from when something goes wrong and improve our standard of service.
Putting things right
For details of our complaints policy, please read Putting things right before contacting us.
Complaints against a member of the IFoA
If you are considering making a complaint about the professional conduct of a member of the IFoA, please visit the Complaints and Disciplinary Process pages.
